Carefree of Colorado Employment Opportunity

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Customer Service Manager - Broomfield

Carefree, a division of the Scott Fetzer Company and Berkshire Hathaway, is the world’s premier manufacturer and provider of awnings, shade products and accessories to the global Recreational Vehicle market, Marine OEM and Aftermarkets. By leveraging our 46 year history, leading industry position, and financial strength, we are able to provide unique opportunities for both personal and professional growth. 

 

We have built a strong manufacturing and assembly operation by embracing LEAN principles, investing in technology and in our team members.  We pride ourselves on the Quality, Value, Performance and Style of our products and are always looking for team members who want to grow and achieve success right along with us.   

 

Our Customer Service Department is responsible for driving new sales growth and opportunities, providing world class service and technical support to our valued customers including responding to questions regarding order status, technical mechanical product application, service information, pricing and warranty related issues. 

 

We have an immediate opening for a professional, experienced, problem solver to join our team as a Customer Service Manager. 

 

Responsibilities of the Customer Service Manager position include the following:

  • Develop and manage a Customer Service team focused on generating new sales of Carefree product.

  • Manage the Customer Service, Warranty & Order Entry call center team to ensure the highest level of customer care is provided to our customers in a professional, courteous and efficient manner.

  • Apply experience and judgment in identifying and resolving customer service issues by proactively researching and professionally responding to customer inquiries and complaints in a timely manner.

  • Coordinate initiatives to reduce warranty through compilation and analysis of warranty data, identifying trends, investigating root cause, participating in the identification of a solution by working with various departments, and reporting such data from which business decisions may be made.

  • Develop, document and maintain best practices and standard operating procedures, prepare reports and compile data for analysis.  

 

Qualified candidates for the Customer Service Manager position must possess the following:

  • Bachelor’s Degree

  • Minimum 5 years’ experience in management of customer sales, service & product support in a call center environment

  • Experience in a manufacturing environment is a plus

  • Proven outstanding customer service management with a high degree of professionalism

  • Excellent communication skills (written and verbal)

  • Ability to speak in group settings and give presentations

  • Proficiency in Microsoft Office Suite of products

  • Ability to coordinate multiple projects and thrive in a fast-paced environment

  • Ability to quickly identify and analyze data and warranty trends and initiate improvement projects to reduce warranty cost while communicating and working with other departments

  • Ability to establish and maintain professional relationships and work cohesively in a team environment

  • Display an extremely high degree of focus, persistence, and follow-up in resolving any support issues

If you’re an enthusiastic team player who enjoys a fast paced, friendly atmosphere where individuals are acknowledged for their success and provided with opportunities for growth, we want to hear from you! 

 

We offer competitive wages, growth opportunities and a comprehensive benefits package including:

 

  • Medical and Life Insurance

  • Short-term and Long-term disability Insurance

  • 401(k) with a company match

  • Paid vacations and holidays

  • Tuition reimbursement and much more

 

If you meet the above requirements and are interested in becoming part of our team, send your resume and salary requirements via e-mail to hr@carefreeofcolorado.com, fax (303) 459-5103 or apply in person, Monday – Friday, 8:30am - 5:00pm.

 

All responses must include salary requirements to be considered.

 

Please visit our web site at www.carefreeofcolorado.com for more information regarding our company.

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