Carefree of Colorado Employment Opportunity

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Customer Service Manager - Broomfield

Carefree, a division of the Scott Fetzer Company and Berkshire Hathaway, is the world’s premier manufacturer and provider of awnings, shade products and accessories to the global Recreational Vehicle market, Marine OEM and Aftermarkets. By leveraging our 47 year history, leading industry position, and financial strength, we are able to provide unique opportunities for both personal and professional growth. 

 

CUSTOMER SERVICE MANAGER POSITION

The Customer Service Manager will oversee the day to day operation of the customer service team. They will work with their team to manage inbound communications and exceed customer expectations. Primary metrics for this position will include customer and agent satisfaction, productivity, meeting or exceeding sales targets, quality and process efficiency. Successful candidates will demonstrate an ability to both diagnose opportunities for improvement and work cross-functionally to implement solutions. We are looking for a highly motivated individual who has a passion for improving our organization and serving our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF CUSTOMER SERVICE MANAGER

  • Maintain an efficient, service friendly and sales balanced environment
  • Perform all duties in the job description accurately, timely, and in a professional manner.
  • Treat customers, internal and external, with courtesy and respect.
  • Take ownership of situations by answering questions or finding the answers from the appropriate department.
  • Handle a variety of duties, requests, and projects that require changing from one task to another of a different nature, without loss of efficiency, accuracy or composure.
  • Provide team member motivation and recognition
  • Maintain a professional and enjoyable team environment with a focused effort on respect and mutual success
  • Respond and take action to customer concerns and/or any escalated issues
  • Maintain focus and support to achieve monthly & annual Sales Goals and/or Cost Reductions
  • Provide feedback to Manager on performance of representatives
  • Assist team as needed during peak seasons by responding to customer contacts via phone/email.
  • Conduct representative interviews and provide recommendations to Manager and Human Resources.
  • Maintain and continually work to improve processes regarding service/support, orientation and functional training.
  • Communicate training opportunities through customer survey results and case auditing
  • Practice and ensure compliance with all company and department policies and procedures
  • Provide back-up for Key Department Leads and/or Supervisors when needed.
  • May be required to perform additional duties, special projects and responsibilities as assigned by management

QUALIFICATIONS FOR CUSTOMER SERVICE MANAGER

·         Minimum of 2 years in a supervisory or management position in a relevant functional area: order management, customer service, planning or allocations.

·         Bachelor's degree from an accredited college or university; or equivalent experience

·         Knowledge of Microsoft Office Suite

·         Interpersonal skills for interacting with team members and stakeholders at varying levels of the organization

·         Analytical and creative/resourceful problem solving skills

·         Ability to think strategically, gather and synthesize data and information, review objectively, and present facts and recommendations to management

·         Ability to thrive and adapt in a fast-paced, changing environment

·         Ability to coordinate and influence internal and external resources to advance business objectives

·         Commitment to meeting high pressure deadlines and work above a full time schedule when necessary

·         “Can-do” mentality with a strong sense of teamwork and accountability

We offer competitive wages, growth opportunities and a comprehensive benefits package including:

 

·         Medical and Life Insurance

·         Short-term and Long-term disability Insurance

·         401(k) with a company match

·         Paid vacations and holidays

·         Tuition reimbursement and much more

 

If you meet the above requirements and are interested in becoming part of our team, please send your resume and salary requirements via e-mail to [email protected], fax (303) 459-5103 or apply in person, Monday – Friday, 8:30am – 4:30pm.

 

All responses must include salary requirements to be considered.

 

Please visit our web site at www.carefreeofcolorado.com for more information regarding our company.



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